Complaint Handling Policy

Submission of Complaints

Complaints may be submitted to: support@paymenture.com

Users should provide:

• account information;
• transaction references;
• description of the issue; and
• supporting documentation.

Review Process

Paymenture will use commercially reasonable efforts to:

• review complaints;
• investigate relevant activity;
• coordinate with Service Providers; and
• respond appropriately.

Certain matters may require:

• enhanced investigation;
• regulatory coordination;
• issuer involvement; or
• banking partner review.

Limitations

Paymenture does not guarantee:

• favorable outcomes;
• reversal of transactions;
• recovery of digital assets; or
• resolution timing.

Certain disputes remain subject to:

• issuer procedures;
• network rules;
• arbitration provisions; or
• legal requirements.